Elastix 統一通信平臺
CRM客戶關係管理最重要的包括兩部分，第一部分是與客戶有效的溝通，第二部分是比客戶更瞭解他的需要並且主動與客戶溝通。
我們要有效的與客戶溝通，除了個人的溝通技巧外，更重要的是一套很方便的通信工具，記錄通信內容及時跟進，並能形成企業知識庫的溝通平臺。
Elastix 是建立統一通信的開源軟體 ，統一通信的概念就是讓各種通信方式集中在一起，方便管理與溝通，包括電話、傳真、電郵、IM、視頻會議。。。等。
Elastix 的目標是將所有通信方式，納入在一個企業級別的獨特解決方案之中。
電話是上個世紀最重要的傳統溝通方式，這就是為什麼很多公司和使用者認為他們對通信的需求，只是需要建立一套電話交換系統，這樣就能滿足日常的溝通需要。其實在信息時代每一天都會有新的通信方式誕生，因此必需不斷的為我們的通信平臺增添新的特性和功能。
Elastix，不僅提供一般的電話服務，它集更成了其它通信方法，使您的組織可以建立更加有效和高效的溝通環境。
Elastix 能夠為你把分佈在各地的組織整合起來，使你可以集中管理，為你提供全球化的統一通信平臺，使你的企業可以在一個有效的溝通環境裏全力發展事業。
你位於內地公司的使用者可以與你在本港的使用者使用同一套系統的相同功能，與另一個位於亞洲或其他地方的使用者直接的進行內部溝通。
這就是Elastix為我們提供的統一通信平臺，讓我們的中小企也能與大企業一樣使用企業級的全球通信工具。
Elastix 的特性和功能
Elastix 提供很多的功能和特性，並且每天不斷的在增加和優化，這些功能包括：IP 電話, 、 郵件伺服器、 傳真伺服器、 網絡會議、 即時信息伺服器。。。等。
PBX
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- Call recording |
- Conference center with virtual rooms |
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- Voicemail |
- SIP and IAX support, among others |
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- Voicemail-to-Email functionality |
- Supported codecs: ADPCM, G.711 (A-Law & μ-Law), G.722, G.723.1 (pass through), G.726, G.728, G.729, GSM, iLBC (optional) among others. |
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- Flexible and configurable IVR |
- Support for analog interfaces as FXS/FXO (PSTN/POTS) |
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- Voice synthesis support |
- Support for digital interfaces (E1/T1/J1) through PRI/BRI/R2 protocols |
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- IP terminal batch configuration tool |
- Caller ID |
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- Integrated echo canceller by software |
- Multiple trunk support |
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- End Point Configurator |
- Incoming and outgoing routes with support for dial pattern matching |
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- Support for video-phones |
- Support for follow-me |
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- Hardware detection interface |
- Support for ring groups |
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- DHCP server for dynamic IP |
- Support for paging and intercom |
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- Web-based operator panel |
- Support for time conditions |
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- Call parking |
- Support for PIN sets |
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- Call detail record (CDR) report |
- Direct Inward System Access (DISA) |
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- Billing and consumption report |
- Callback support |
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- Channel usage reports |
- Support for bluetooth interfaces through cell phones (chan_mobile) |
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- Support for call queues |
Coming on Elastix 2.0
- Elastix Operator Panel (EOP)
- Distributed Dial Plan with dundi
- Voip Provider configuration
- Asterisk Real Time
FAX
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- Fax server based on HylaFax |
- Fax to email customization |
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- Fax visor with downloaded PDFs |
- Access control for fax clients |
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- Fax to email application |
- Can be integrated with Winprint Hylafax |
Coming on Elastix 2.0
- SendFax Module - Fax send through Web Interface
GENERAL
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- Online embedded help |
- Centralized updates management |
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- System resources monitor |
- Backup/restore support via Web |
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- Network configurator |
- Support for skin |
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- Server shutdown from the web |
- Configurable server date, time and timezone |
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- Access control to the interface based on ACLs |
Coming on Elastix 2.0
- Update to CentOS a 5.4.
- Update to dahdi a 2.2.1-0
- Update to asterisk 1.6.2.5-0
- Update to wanpipe-util 3.5.10-0
- Update to freePBX 2.6.0.1
- Backups on a FTP server
- Heartbeat Module
- Elastix Modules at RPMs
- DHCP Client List Module
- Automatic Backup Restore
- Backup Restore Validation
- DHCP by MAC
- Elastixwave
- New Dashboard
- Elastix News Applet
- Hardware detector enhancement
- Telephony Hardware Info
- Communication activity applet
- Process Status Applet
COLLABORATION
- PBX-integrated calendar with support for voice notifications
- Phone Book with click-to-dial capabilities
- Two CRM products integrated to the interface (vTigerCRM and SugarCRM)
Coming on Elastix 2.0
- Web Conference
- New Features in Calender Module
EXTRAS
- Billing support with A2Billing
- Integrated CRM: vTigerCRM and SugarCRM
INSTANT MESSAGING
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- Openfire instant messaging server |
- Report of user sessions |
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- IM client initiated calls |
- Jabber support |
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- Web based management for IM server |
- Plugins support |
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- IM groups support |
- LDAP support |
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- Support for other IM gateways like MSN, Yahoo Messenger, GTalk and ICQ |
- Server-to-server support |
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- Mail server with multi-domain support |
- Support for quotas |
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- Web based management |
- Antispam support |
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- Support for mail relay |
- Based in Postfix for high email volume |
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- Web based email client |
Coming on Elastix 2.0
- Email List management
- Remote SMTP Module
